Last updated: [27.02.2024]

1. Warranty repair - free repair carried out by the manufacturer in accordance with the terms of purchase of the device and binding legislation, provided that the manufacturer's rules on the use and operation of the device are followed.
    
2. Out-of-warranty repair - paid service if the device failure is caused by improper use of the device, such as mechanical damage, exposure to moisture, installation of software not approved by the manufacturer, and elimination of other defects that are not covered by the manufacturer's warranty and are caused by the fault of the user.
    
3.  If the customer offers to repair the device for a fee, but does not want to repair it for the amount offered, the customer must pay for diagnostics (according to the price list: https://www.etsc.ee/ee/tsc-teave/kasulik-information/services-hinnakiri) . The price of diagnostics can vary between 15.00 and 122.00 EUR depending on the workshop where the service is provided. Diagnostics involves identifying defective parts, but not replacing them.
    
4.  The service center is not responsible for damage caused by the disassembly of the equipment, if the equipment has been previously repaired without permission, if low-quality non-original spare parts have been installed, or if the equipment has been used in a way that does not comply with the manufacturer's rules for the use and operation of the equipment.
    
5.  The service center is not responsible for hidden defects of the device that appear after receiving the device for repair and/or for defects that could not be detected upon receipt - for example, cracks hidden under a thick screen protector. Before handing over the device for repair, the customer must remove the protective film or protective glass from the screen. The service center is not responsible for damage to the screen protective film or protective glass caused by disassembling the device.
    
6.  The service center disposes of spare parts (waste) replaced during out-of-warranty repairs. In the case of out-of-warranty repairs, the customer may receive damaged spare parts together with the device if he has informed the service center of his wish before handing over the device for repair.
    
7.  The service center will carry out the repair as soon as possible and within a maximum of 15 (fifteen) calendar days, but the repair period may be extended considering the availability of the damaged part in the service center's warehouse or if the device needs to be sent to a specialized service center in a member state of the European Union. The service center informs the customer by text message if an extension of the repair period is necessary.
    
8.  If 3 (three) calendar days have passed since the service center has informed the customer by text message, call or e-mail about the need to give an answer, comment or send accessories and the customer has not responded or sent accessories, the service center has the right to return the device to the customer without prior notice without unrepaired. The customer is informed that the call to the service center may be recorded in order to ensure the transaction related to the repair ordered by the customer.
    
9.  Service center specialists determine the price of the service according to the service center's price list. At the customer's request, the specialists of the service center provide detailed explanations about the prices indicated in the price list and the specifics of the work to be performed. In case of out-of-warranty repair, the service center provides a warranty for the repair and replaced parts for 3 (three) months from the date of handing over the device to the customer. In addition, the customer has the rights stipulated in legislation.
    
10.  To ensure device repair, before handing over the device for repair, the customer must disable the device's security code, password or other restrictions that may prevent the device from being repaired, but if this is not possible, the customer must inform the service center about the possibility of disabling the restrictions. Before handing over the device for repair, the customer must remove the SIM card(s) and memory card(s) from the device and delete personal data from the device, including contacts, galleries, calendar entries, etc. The customer is responsible for storing device data outside the device and, if necessary, the customer provides a backup copy of the data. The customer has been informed and is fully aware that the data stored in the device and on the memory card may be permanently deleted during the repair. If the SIM card(s) are left in the device, it/they will be destroyed at the service center. Data storage in the service center is a paid service (according to the price list) and the customer is obliged to inform the service center of his wish to save data before handing over the device for repair. As part of the data storage service, only contacts and galleries can be saved on Apple devices, on devices from other manufacturers - contacts, gallery, text messages, call log and calendar entries. In the case of computers, the contents of the C:\Users\ folder are saved (with the possibility to additionally save files from other folders as well, upon prior agreement).
     
11. When repairing the device, additional damage may occur, as a result of which the technical condition of the device may deteriorate and the device may stop working completely. In the event that the Customer has not made a backup copy of the data contained in the device to an external data carrier before repairing the device, the Customer acknowledges and accepts the risks associated with such a decision (irreparable loss of data during the repair), incl. if a data storage service has been requested. The service center is not responsible for the loss or destruction of data during the repair, incl. if a data storage service has been requested.
     
12. By handing over the device for repair, the customer confirms that the device is the customer's property and that the data provided by the customer is true. If the customer also provides the service center with the contact details of another person for contacting in connection with the repair of the customer's device, the customer is responsible for the legality of the data provided and for informing the person about the processing of personal data and the privacy policy of the service center. The instructions given by the contact person specified by the customer in connection with the customer's transaction are binding on the customer and the service center. If the customer has provided false information and the service center has suffered damage as a result, the customer undertakes to compensate for all the damage incurred.
     
13.  In order to ensure communication with the client, repair of the device, payment and fulfillment of other mutual obligations, the service center, as the responsible processor, processes the personal data of the client and/or his contact person, which are included in the receipt for receiving and/or issuing the device. Personal data is processed in accordance with the requirements of applicable legislation. More information about the processing of personal data, including the purposes, bases and rights of the processing, can be found in the privacy policy of the service center: https://www.etsc.ee/files/EE_privatuma_politika.pdf.
     
14.  The service center can provide the customer with a replacement device for the duration of the repair, the model and value of which will be noted on the receipt for receiving the device. The customer is financially responsible if the replacement device provided to him is lost or damaged, and reimburses the service center for all costs related to the replacement or repair of the replacement device. The customer deletes all personal data and returns the replacement device to the service center or pays the value of the replacement device and all costs related to the replacement or repair of the replacement device immediately after the repair, but no later than within 20 (twenty) calendar days after the customer is notified of the repair. A replacement device that has not been returned on time can be blocked via the network by entering data into the database of lost devices.
     
15.  The service center undertakes to store the customer's device in the service center's warehouse and keep it for 20 (twenty) calendar days without additional charge from the moment when the customer is informed by text message, call or e-mail (if provided) of the possibility to receive the device at the service center or customer service center. For further storage of the device, the customer undertakes to pay 1.00 (one) EUR for each additional day of storage. The customer has been informed and agrees that the customer's equipment will be stored in the service center's warehouse for a maximum of 3 (three) years after the end of the free equipment storage period. If the customer does not remove the devices from the service center within this time, the customer has authorized the service center and the service center has the right, by notifying the customer in advance, to dispose of or sell the customer's devices for a freely chosen price, with the proceeds covering the service center's costs related to the storage of the customer's device.
     
16.  The customer is obliged to pick up the device within 20 (twenty) calendar days after the customer is notified of the completion of the repair. In order to receive the device, the customer must present a receipt and fulfill all payment obligations for the services received: paid repair, diagnostics, storage of the device, replacement device, etc. If the receipt is lost, the service center will issue the device to the person indicated on the receipt after checking his identity document. In the event of failure to fulfill the payment obligation on time, the service center may publish data on the debt and the customer, including the customer's personal data, in the databases of payment defaults and credit information registered in the manner stipulated in the normative acts, or initiate the debt collection procedure in accordance with the procedure established by legislation.
     
17. After receiving the repaired device, the customer must inspect the device at the service center or within 12 (twelve) hours (if the device was received from repair by courier or parcel machine):
    1. whether the device received after the repair is in the same completeness as when it was handed over for repair, including the data stored in the device, if such a service was requested from the service center before the device was handed over for repair;
    2. whether the defects of the reported device have been eliminated after the repair;
    3. whether the device has not developed new visual defects after the repair.
       Upon receiving the device on site, the customer confirms by signing the receipt for the delivery of the device that he has performed the aforementioned inspection, that the repair of the device has been carried out with high quality and that the customer has no claims against the service center in this regard.
       After receiving the device by courier or parcel machine, the customer informs the service center about the detected defects on the spot or by phone/e-mail within 12 (twelve) hours from the moment of receiving the device. Otherwise, it is considered that the customer has performed the above-mentioned inspection, the repair of the device has been performed with high quality, and the customer has no claims against the service center in this regard.
        
18.  The service center has the right to change, correct or supplement the terms of service at any time without notifying the customer in advance. The new conditions come into force from the day they are published on the website of the service center. Customer repair requests submitted prior to the date of modification of the terms of service will be fulfilled in accordance with the terms of service in effect at the time the repair request was submitted.