We are continuously working to improve the accessibility of our e-commerce service and to provide accessible support when purchasing services or obtaining information about our services. If you believe that your experience using our service does not meet accessibility needs, please contact us! For accessibility-related inquiries, email us at info@ltsc.lt or call us at +370 521 95 332.

1. Accessibility Status

To evaluate the accessibility of our website service, our team has carried out a self-assessment of the user experience by checking compliance with legally established accessibility requirements. This self-assessment was based on Directive (EU) 2019/882 of the European Parliament and of the Council (the European Accessibility Act).

The standard requirements for websites are aligned with the Web Content Accessibility Guidelines (WCAG) 2.1, developed by the World Wide Web Consortium (W3C). Therefore, in our self-assessment and in informing users about accessibility, we refer to WCAG criteria.

This website is partially compliant with the WCAG 2.1 Level A and AA guidelines, which means you can:

• Change colors, contrast levels, and fonts using browser extensions or device settings.
• Zoom in up to 400% without the text spilling off the screen.
• Navigate most of the website using a keyboard.
• Listen to most of the website’s content using a screen reader.

2. Partially Accessible Content

Some parts of the website are currently only partially compliant with accessibility requirements. We are actively working to resolve these issues. Below is a list of the website features we are currently addressing:

• Visual elements are missing descriptive “alt” text alternatives (WCAG 1.1.1).
• Some fields do not support autocomplete (WCAG 1.3.5).
• The contrast between some elements is too low (WCAG 1.4.11 and 1.4.3).
• Some textual content is presented as images and is unreadable by assistive technologies (WCAG 1.4.5).
• Some elements are inaccessible using the “Tab” key for navigation (WCAG 2.1.1).
• The same link text is used for different purposes (context defines the target, WCAG 2.4.4).
• Some elements lack proper labeling for assistive technologies (WCAG 2.5.3).
• Error messages in some places differ from the selected language (WCAG 3.1.2).
• Some form error messages are not clear enough to help the user identify and correct mistakes (WCAG 3.3.1).
• Instructions for correcting form errors may be unclear when forms are incorrectly filled out (WCAG 3.3.3).
• Status messages are not programmatically readable, so users of assistive technologies are not automatically notified (WCAG 4.1.3).

We are actively working to resolve these issues by June 27, 2030.

3. Alternative Access Options

If you are unable to receive the necessary service on our website due to inaccessibility, please contact our customer support center at info@ltsc.lt to receive the required service in an alternative format.

4. Feedback and Contact

We always welcome your feedback regarding the accessibility of our website. If you notice any issues not mentioned in this statement or would like to receive information in another format, please contact us by emailing info@ltsc.lt or calling +370 521 95 332.

5. Enforcement Procedure

The State Consumer Rights Protection Centre monitors compliance with the Service Accessibility Law in the private sector. If your complaint is not adequately addressed in our response, you may contact the State Consumer Rights Protection Centre.

6. Statement Preparation

This statement was prepared on June 27, 2025, based on a self-assessment and the results of automated audit tools (WAVE and Lighthouse). The statement was last reviewed on June 27, 2025.

The accessibility information has been prepared in accordance with Directive (EU) 2019/882 of the European Parliament and of the Council.